Bulk-buy
DEFRAFrequently Asked Questions
Ordering
Once we have processed your order you will receive an order confirmation email. You will then receive another email when we have completed and dispatched your order.
Definitely! Our team of seed experts can answer your questions and help you to choose the right product from our range.
You can call us, email us, or fill out the enquiry form.
Head over to the Contact page and choose a way to get in touch.
Yes, we supply all our products and produce bespoke products wholesale. We can even supply products in packaging printed with your business logo and details.
Visit the Wholesale page for more information.
Yes, we offer discounts on bulk orders of all our products. Please contact us for a bespoke quote.
Grass Seed
There is no VAT on grass seed.
Wildflower Seed
All wildflower seed is subject to VAT at the standard rate which is 20%.
Fertiliser
All fertiliser products are subject to VAT at the standard rate which is 20%.
Bird Seed
There is no VAT on bird seed.
Delivery
Orders made through our website can be delivered to UK Mainland addresses.
Deliveries to the Scottish Highland, ROI, Northern Ireland and surrounding isles may incur extra charges depending on the postcode and may take between 2-5 days to reach you. If you want delivery to addresses outside of the UK Mainland, please contact us on 01430 449333 for a price and estimated delivery date.
For more information about deliveries, please visit our Delivery & Returns page
All deliveries to UK mainland postcodes qualify for FREE NEXT WORKING DAY DELIVERY if ordered and paid for before 1PM. For exclusions and further information about delivery, please visit our Delivery and Returns page.
We endeavour to dispatch orders received before 1PM on the same working day. Orders must be placed and payment processed before 1PM. Where possible, we will process orders placed after 1PM but this is not guaranteed. Next Day Delivery excludes Saturday, Sunday and bank holidays.
See our Delivery & Returns page for more details.
We can arrange a variety of different delivery options via our courier. This includes timed delivery, specific day and Saturday delivery. Please contact us before ordering to discuss your requirements.
To arrange the collection of your order, please contact us ahead of placing your order on the website.
Opening hours for collections are Monday to Friday: 8.30am – 5.30pm.
The address for collections is:
Greenland Seeds Ltd
Eastfield House
Bellasize
East Yorkshire
DN14 7XS
If your order didn’t arrive when expected, please contact us.
Returns
You have 14 days from the date of placing your order to cancel it if you have changed your mind, if the product has not been opened or used.
If the seed is damaged through no fault of your own, return carriage will be covered by us. However, if you simply change your mind once the item is delivered, then it is your responsibility to pay the return postage.
Once the item is received and checked by our staff, a full refund will be issued if required.
See our Delivery & Returns page for more details.
Please ensure that any damaged consignment is not signed for or accepted. These cannot be claimed or replaced.
If your order has arrived in a damaged condition, or a product in your order is faulty, please email us with the following information included:
- Your name
- Your contact telephone number
- Your order number
- A photo of the product showing the damage
- A description of the issue
A member of our team will get back to you as soon as possible.
Seeds and Grass Care
We do offer some of our products in smaller bags, these include Drought Repair Grass Seed and Patch and Repair Grass Seed. Most of our Agricultural and Equine seed is sold in 1 acre packs and Lawn & Grass seed is sold in 10kg and 20kg quantities.
Our Wildflower seed comes in smaller bags because it only takes a small quantity to cover an area.
All of our seed is packed in tear-resistant polypropylene sacks. The sacks are resistant to damage during shipping.
We recommend using your seed within 2 years of purchase. As long as it is stored correctly in a cool and dry place, grass seed is often usable for several years. All of our grass seed bags are sealed with a green DEFRA label detailing mixture information and the date it was sealed.
Some of our seed mixtures can start to germinate within 3-4 days in perfect conditions. However, 7-10 days is the average. Some species of seed can take a little longer to germinate, so we recommend allowing up to 14 days.
Yes, we can produce bespoke mixtures from our wide range of seed species.
The minimum order weights for bespoke mixes are:
Grass seed: 120kg
Wildflower mixes: 5kg
Please contact us to get a quote.
My Account
You can change your account password by logging into your account, then visiting the My Account page and clicking ‘Account Details‘. Towards the bottom of the page, there is the option to change your password
If you have lost or forgotten your password and you are unable to login into your account, you can reset your password by clicking ‘Lost Password’ on the My Account page, then follow the instructions to reset your password.
You can view your order history by visiting the My Account page then the ‘Orders’ tab. If you aren’t already signed in, you will need to sign in on the My Account page first.
