Frequently Asked Questions
Once we have processed your order you will receive an order confirmation email. You will then receive another email when we have completed and dispatched your order.
We do offer some of our products in smaller bags, these include: Drought Repair Grass Seed and Patch and Repair Grass seed. Most of our agricultural and Equine grass seed is sold in 1 Acre packs and Amenity grass seed is sold in 10kg and 20kg quantities.
Our Wildflower mixes come in smaller bags because it only takes a small quantity to cover an area.
Grass seed is zero rated.
Wildflowers and fertiliser are taxed at the standard rate and this is included in the price online. The price you see is the price you pay!
Any product which includes VAT will be detailed at checkout and on your confirmation email.
DELIVERY & RETURNS:
We deliver all over the UK Mainland.
Deliveries to the Scottish Highland, ROI, Northern Ireland and surrounding isles may incur extra charges depending on the postcode and may take between 2-5 days to reach you.
If you are looking for delivery to any of these areas please contact us on 01430 449333 before ordering for a price and estimated delivery date. A price will also be added at checkout.
We will endeavor to dispatch to dispatch orders received before 1PM on the same working day. Orders must be placed and payment processed before 1PM. Where possible we will process orders placed after 1PM but this is not guaranteed. (Next Day Delivery excludes Saturday, Sunday and bank holidays).
You have 14 days from the date of placing your order to cancel it if you have changed your mind. If the seed is damaged through no fault of your own, return carriage will be covered by us. However, if you simply change your mind once the item is delivered then it is up to you to pay the return postage.
Once the item is received and checked by our staff a full refund will be issued if required.
See our full delivery and returns section for more details.
We recommend using your seed within 2 years of purchase, as long as it is stored correctly in a cool and dry place grass seed will still be usable after a few years. All of our grass seed bags are sealed with a green DEFRA Label which contains mixture details and the date it was sealed.
Some of our seed mixtures can start to germinate within 3-4 days in perfect conditions. However, 7-10 days is the average. Some species of seed can take a little longer to germinate so we recommend allowing up to 14 days.